Virgin Media complaints: how to contact customer services
Virgin Media complaints: how to contact customer services
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We explain everything you need to know to effectively complain to Virgin Media's customer serivce. Copy link. twitter. facebook. whatsapp. It can be hard to get your complaint heard, and even harder to get it resolved. Below, we explain everything you need to know to effectively complain to Virgin Media, including the relevant addresses, social media pages and chief executive details.
It used to be worthwhile sending a letter to the CEO marked “private and confidential”, but this isn’t as effective as it used to be now that so many people use it. However, it may be worthwhile contacting the CEO of Virgin Media by email. Virgin’s chief executive Lutz Schüler can be contacted via lutz.schueler@virginmedia.co.uk.
Complaining on social media can be effective. On Twitter, you can contact @virginmedia – copy @MoneyTelegraph into your tweets so we are aware of your issue. If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to CISAS, an Ofcom approved dispute resolution scheme.
This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so Virgin Media would have to pay up if it found in your favour. Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU.
