However, that review never happened after the social worker left the council, and by August 2021, when Mr X followed up, a new social worker visited but made no progress.
In March 2024, Mr X brought the ongoing issue to the Local Government and Social Care Ombudsman (LGO) because he believed the council had not responded to his complaints properly.
Merton Council, responsible for assessing the elderly lady’s needs and making monthly care payments, has also been forced to apologise after initially ignoring her son’s complaints.
Frustrated, Mr X lodged a formal complaint in January 2022, explaining that Ms Y’s condition had worsened, forcing him to pay for additional care out of his own pocket.
Despite a new review in September 2023, Mr X remained dissatisfied with the council’s response, arguing it didn’t address Ms Y’s deteriorating condition.
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