The council provided the ombudsman a copy of Miss X’s suitability reassessment from July 2024 and found it recorded her child as having special needs, that the extent of damp and mould was affecting Miss X’s asthma, ongoing antisocial behaviour issues from other residents in the block and that her ex-partner, who she was in the process of taking a non-molestation order against because he tried to kidnap the child previously, knew where she lived.
The report read: “The council’s service agreement with the managing agents says the managing agent must send a repair report to the council within five working days of a report of disrepair, setting out the works required and how long it will take.
The Local Government and Social Care Ombudsman said Kensington and Chelsea Council had communicated poorly with the woman, known only as Miss X, that it was slow to act on the issues its own officers had spotted in the property and failed to review the suitability of its accommodation.
London council ‘at fault’ after leaving single mum and child in mouldy temporary accommodation for 19 months A West London council has been told to pay a mum £3,800 and another £200 every month until it moves her to suitable home after she endured over two years of living in a mouldy home deemed unsafe.
Miss X told the council she had been reporting the issues to both the managing agents and the council for well over a year.
