According to the BBC, the firm admitted: “The AI technology needs further work to better its detection for future cases.” E.ON claims it first raised concerns with Mr Knight that his gas meter may be faulty and that staff required access to his home in Waterlooville, Hampshire, to inspect it.
E.ON customer claims supplier 'broke into' his home to check his electricity meter A customer claims an energy supplier broke into his home to check whether his electricity meter had been tampered with.
Mr Knight claimed a message from the firm said its software had detected that the smart meter cover might have been removed, although no issues were later found.
The firm said that, as a precaution, it also carried out a check on Mr Knight’s electricity meter.
The private text message from E.ON, seen by the BBC, said: “The AI Technology notified us that the meter cover had been removed.
