Furious Aussie Open fans demand refunds after shocking statement from tournament organisers Aussie tennis fans have demanded refunds after being locked out of marquee matches at the Australian Open because the tournament's new virtual queue technology crashed.
John Cain Arena and Margaret Court Arena uses a virtual queue system to manage unreserved seating at the Australian Open.
Unreserved ticket holders were forced to line up for wristbands after the virtual queue system at the Australian Open crashed.
Organisers placed signs in John Cain Arena advising spectators about the situation but it only served to infuriate fans.
Fans were required to obtain wristbands at designated times to access the arena, causing confusion and dissatisfaction among attendees.
