Fury as Morrisons customers have orders cancelled and unable to get discounts on their Christmas shops
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Morrisons customers are up in arms after having their Christmas shopping orders cancelled due to an error with the company's loyalty card. The shopping chain has said its More rewards card is facing difficulties, with customers unable to get discounts on their items.
![[The shopping giant says an issue with its More rewards card scheme is to blame (file image)]](https://i.dailymail.co.uk/1s/2024/12/23/10/93421667-14220991-The_shopping_giant_says_an_issue_with_its_More_rewards_card_sche-m-6_1734950391955.jpg)
Some shoppers have also complained that their online orders have been cancelled, with, Morrisons saying click and collect purchases are mostly affected. The chaos comes on what is predicted to be the busiest shopping day of the year for supermarkets ahead of the Christmas break.
In a statement on its social media, the retailer said it was 'experiencing some system issues' that were impacting 'some More Card discounts and Click and Collect orders'. 'For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues. And if More Card prices are not registering, we will apply a 10% discount to the customer's entire shop,' it added.
'For Click and Collect orders, we are asking customers to wait for an email to inform them that their order is ready for collection before heading to store. Some home delivery orders may be arriving late today - and we will be communicating directly with those customers affected.
'We sincerely apologise to our customers for this inconvenience.'. Fuming shoppers have taken to social media to vent their anger, with one demanding Morrisons to 'get a f***ing grip', while another raged on X: 'Hope @Morrisons loses a s*** ton of money today for the simple fact they knew the more cards wasn't working but don't say on entry instead they wait till your at the till...
