Hyperoptic is DOWN: Internet provider crashes for thousands of users across the UK
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It's one of the most popular internet providers in the UK. But Hyperoptic has crashed this morning, leaving thousands unable to access the internet. According to Down Detector, the problems started at around 10:00am and are affecting users across the UK.
![[So far, more than 4,000 issues have been logged on Down Detector. Of those who reported problems, 76 per cent said the issue was with their internet, while 20 per cent were suffering a total blackout. The remaining five per cent said the issue was with Hyperoptic's website]](https://i.dailymail.co.uk/1s/2025/01/10/11/93954017-14270423-So_far_more_than_4_000_issues_have_been_logged_on_Down_Detector_-a-4_1736507982053.jpg)
Hyperoptic confirmed the outage on X adding it is 'working on a resolution'. 'We’re aware of some connection issues caused by technical problems with our servers,' it tweeted. 'Our team is actively investigating and working on a resolution. 'Thank you for your patience and understanding – we’re committed to getting you back online as quickly as possible!'.
![[Hyperoptic Limited is a British telco company that provides digital telephone and internet services]](https://i.dailymail.co.uk/1s/2025/01/10/11/93954151-14270423-image-a-62_1736508616036.jpg)
About 45 minutes later it said the issue is resolved and affected customers should be back online, but some are still reporting issues. It's one of the most popular internet providers in the UK. But Hyperoptic has crashed this morning, leaving thousands unable to access the internet.
![[At 11:13am, Hyperoptic said on X (Twitter) that all affected customers should be back online]](https://i.dailymail.co.uk/1s/2025/01/10/11/93954147-14270423-image-a-60_1736508301508.jpg)
So far, more than 4,000 issues have been logged on Down Detector. Of those who reported problems, 76 per cent said the issue was with their internet, while 20 per cent were suffering a total blackout. The remaining five per cent said the issue was with Hyperoptic's website.
![[However, several users still appear to be experiencing issues. In response to Hyperoptic's update, one user wrote: 'It’s incredibly slow and some websites not functioning']](https://i.dailymail.co.uk/1s/2025/01/10/11/93954385-14270423-image-a-65_1736508978218.jpg)
So far, more than 4,000 issues have been logged on Down Detector. Of those who reported problems, 76 per cent said the issue was with their internet, while 20 per cent were suffering a total blackout. The remaining five per cent said the issue was with Hyperoptic's website.
![[Another said: 'not convinced about your assumption that customers are back online. still no internet.!!']](https://i.dailymail.co.uk/1s/2025/01/10/11/93954387-14270423-oinoijnh-a-66_1736509003855.jpg)
