A new Jet2 route this year will see flights from Bournemouth to Agadir, operating on Tuesdays from November 4, 2025, to March 24, 2026, and Leeds Bradford to Marrakech, operating on Tuesdays and Fridays from October 3, 2025, to April 28, 2026.
The top performers show it is possible to give passengers good service at a time when delays, cancellations and terrible customer service have become almost the norm.
The research shows a gulf in standards between the best and worst performing airlines.Jet2 was the best-performing short-haul airline, netting an impressive customer score of 80 percent - while the bottom five all scored under 60 per cent.
Jet2 claimed the top spot for the fourth year in a row, earning high praise for customer service, booking process, cleanliness, and value for money.
The airline also boasted one of the lowest rates of last-minute cancellations in the survey, with only 0.1% of flights being canceled at short notice, according to CAA data.
