Martin Lewis reveals how customers are being 'ripped off' by broadband providers despite Ofcom rule change
Martin Lewis reveals how customers are being 'ripped off' by broadband providers despite Ofcom rule change
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Martin Lewis has revealed how customers are being 'ripped off' by broadband providers despite a change in Ofcom's rules that should protect them. The money-saving expert, 52, issued a warning in a video posted to X, formerly Twitter, earlier this week where he explained how internet companies are getting round the rule change.
![[The money-saving expert, 52, issued a warning in a video posted to X earlier this week where he explained how internet companies are getting round the rule change]](https://i.dailymail.co.uk/1s/2025/01/29/14/94638239-14337911-image-a-2_1738160218410.jpg)
In the last two weeks, Ofcom finally banned inflation-linked mid contract price hikes which allowed broadband companies to charge their customers more depending on the rate of inflation. This meant the amount you paid for your mobile and broadband could still rise in April even when you were signed in to your agreed contract.
![[Firms must now set out clearly in pounds and pence what the rise in price will be over the course of the contract and when the price rise will occur instead of simply following inflation]](https://i.dailymail.co.uk/1s/2025/01/29/14/94638241-14337911-image-a-3_1738160232619.jpg)
Martin explained that last year some were paying eight or nine per cent higher than their originally agreed bill because companies were raising their prices to three or four per cent above inflation. But the regulating body Ofcom banned the practice. Firms must now set out clearly in pounds and pence what the rise in price will be over the course of the contract and when the price rise will occur.
![[Martin Lewis, 52, revealed the simple trick to save money on energy bills but urged bill payers to hurry on his ITV show on Tuesday]](https://i.dailymail.co.uk/1s/2025/01/28/21/94612463-14335021-image-a-1_1738098886576.jpg)
Previously customers were left in the dark about future price hikes because they were linked to inflation but under the new rules they will know upon signing up. Martin Lewis, 52, has revealed how customers are being 'ripped off' by broadband providers despite a change in Ofcom's rules that should protect them.
