Sky customers furious as streaming app downgrade forces them to watch ads
Sky customers furious as streaming app downgrade forces them to watch ads
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Sky customers are up in arms after a recent change downgraded them to a cheaper, ad-riddled version of a popular streaming app. After two years of uninterrupted Paramount Plus streams, Sky switched Sky Cinema users to the streaming service’s basic tier with ads from January 21.
As news spread about the change, customers made it clear they weren’t happy with the downgrade. “It is totally out of order. I have been a sky customer for over 20 years. I am now thinking of cancelling our Sky subscription totally over this. I just can't get on with adverts at all,” an angry user wrote on Sky’s online community forum.
Another Sky customer wrote: "I've just discovered this while watching an episode of Tulsa King. 3 ad breaks of 60-90 seconds each. Very surprising, as I watched an episode of Lioness last night with no ads. I had no previous knowledge of this change.".
As that comment shows, the move is causing confusion, with customers claiming it wasn’t communicated properly. “Looking at my account it says I have Paramount + Basic with ads. I'm 99% sure that wasn’t the case before. Have I missed something as I've had no warning from Sky as to this change,” wrote another user baffled by the change.
However, there’s more bad news for those averse to ads: Sky isn’t offering customers the option to upgrade to a Paramount Plus membership sans adverts. And, those who have tried to switch memberships have been met with mixed messages. Despite reaching out to both Sky and Paramount, a frustrated customer on X said they were stuck in a loop with no clear way to upgrade to the ad-free version.
