McDonald’s customers are furious over huge change to popular menu item
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MCDONALD’S customers are furious over a huge change to a popular menu item. The fast food chain has switched to new eco-friendly lids on hot drinks but customers are complaining of them going soggy and collapsing. Scores of unhappy customers have posted about the issue on social media.
![[McDonald's restaurant exterior.]](https://www.thesun.co.uk/wp-content/uploads/2025/01/mcdonalds-fast-food-kilmarnock-ayrshire-963319144.jpg?strip=all&w=960)
A customer posted on social media site Reddit.com: “Currently having the misfortune of having a McDonalds hot chocolate & this is absolutely winding me up right now. “Soggy, the paper seems to be dissolving & overall it’s bloody miserable. Won’t be making the mistake of ordering this again.”.
![[McDonalds Hot Chocolate]](https://www.thesun.co.uk/wp-content/uploads/2025/01/ke_foodJPG-JS486990848.jpg?strip=all&w=550)
The issue has also led to a backlash on X.com, where another customer fumed: “PLEASE go back to plastic lids on your coffee cups. “The new paper ones are awful, they come off, they leak, they make the coffee taste different and they feel uncomfortable in the mouth.
"You will sell less coffee and therefore less food if you stay with paper lids.”. Another added: “Think you might want to rethink this new cardboard lids idea. Literally collapsing as I drink it.”. A third said: “Right @McDonaldsUK sort your hot drinks lids out please!! Had enough of them getting soggy and falling off, ruining my clothes!!”.
And a fourth shared a mishap in his car, explaining: “Please do something about your paper lids. I lifted my cup out of the holder, and it fell apart. Whilst I was driving! This is so dangerous!. “Please go back to the plastic lids and do some more research into getting the paper lids right. I'm covered in hot coffee.”.
