Ocado is ridiculed by customers over 'atrocious' Christmas substitute choices items after retailer suffers delivery malfunction
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Ocado has been ridiculed by customers over a series of 'atrocious' substitute choices after the retailer suffered a delivery malfunction. With Christmas Day fast approaching, scores of Brits slammed the retailer for leaving them without key ingredients after a 'robot' malfunctioned at the upmarket food retailer's £185million delivery centre.
![[Customers said they were left without almost all the items needed for their Christmas dinner]](https://i.dailymail.co.uk/1s/2024/12/23/13/93425151-14221185-Customers_said_they_were_left_without_almost_all_the_items_neede-a-7_1734961380885.jpg)
Long-booked Christmas shops were delivered to Londoners over the weekend without any chilled or frozen foods, with some claiming dozens of items were missing. The news comes as Morrisons triggered Christmas panic after online orders for scores of customers were cancelled just two days before Christmas.
Now, Ocado shoppers have taken to social media, with some complaining that vegan items have been substituted for non vegan items. One person wrote on X: 'Substituting prawn toast for smoked salmon is an interesting one @Ocado.'. Another said: 'Have just received our Christmas order with no less than a dozen substitution which included spicy party foods which we don’t like or tolerate.
'Although we have a smart pass, we paid £10 for the slot/privilege of not receiving half of what was ordered. Terrible service!. Scores of customers were left without key staples of a Christmas dinner after a malfunction at Ocado's delivery centre. Customers said they were left without almost all the items needed for their Christmas dinner.
. Ocado shoppers took to social media to share their fury with the food retailer. A third wrote: '@Ocado another disappointing Christmas shop. No crisp/ nuts at all! Lots of rubbish subs too. Thankfully I placed my meat order direct with another shop. I can see I’m not the only one disappointed.'.
![[Ocado shoppers took to social media to share their fury with the food retailer]](https://i.dailymail.co.uk/1s/2024/12/23/20/93439439-14222521-image-a-4_1734986443373.jpg)
