Julia Cream, a policy fellow at The King's Fund and co-author of the report, said: "Today's results lay bare the day-to-day dysfunction of an NHS that is too often not meeting people's needs and highlights the deep inequalities people experience when they are trying to access and engage with health services.
A report by The King's Fund, Healthwatch England and National Voices said the "day-to-day dysfunction in how the NHS communicates" with patients is having a negative impact on people's experience of the health service and "driving perceptions of an organisation that is wasting money, time and staff".
An NHS spokesperson said the report highlights "yet another consequence of the long-term capital starvation faced by the NHS, with too many organisations still struggling with outdated tech and data systems to support effective patient administration".
Patients who experience NHS admin issues - such as chasing test results or not being updated on waiting times - are less likely to seek care in the future, new research has found.
Of the people who did experience an admin issue, 42% of them said they would be less likely to seek care in the future.
