Supermarket worker floored as customer 'reports her' over self scanner argument
Supermarket worker floored as customer 'reports her' over self scanner argument
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A supermarket worker was left stunned when a customer promised to “report her to head office” after she insisted on being served - at a self service checkout. Retail work can be very difficult and draining, especially when some customers become irate, or take their impatience or bad moods out on the staff. This appeared to be the case for supermarket worker Bonnie Madison, who took to social media to share a negative interaction with a customer.
Bonnie, who did not share the name of the store she works at, explained she was called over to the self service machine by a woman who wanted her to scan her items for her which is, obviously, not the purpose of self-scan machines. Speaking to her 191,000 TikTok followers, Bonnie said: “So apparently, I’m getting reported to head office because I refused service to someone - the till was open by the way, if you wanted to get served by a person, you could’ve just gone to that one but no, this lady goes to the self scan and calls me over for help.”.
Warning: this video contains strong language. Bonnie approached the woman and greeted her with a polite “hello” only to be ignored while the woman continued rummaging through her bag, not looking up in Bonnie’s direction. Thinking she may not have heard her, Bonnie greeted her again and asked if the woman was okay.
She continued: “[The customer] goes, ‘yeah’, stares at me, so I stare back and she just gestures her hand at her stuff. I was like, ‘sorry, did you need help with something?’ She goes, ‘can you scan my stuff, please?’” Only her response was delivered in a rude tone.
