TfL Go app upgrade will help passengers get refunds for dreaded Tube 'card clash'
Share:
Tube and bus passengers will be able to check their journey history almost instantaneously – helping them to quickly claim refunds for “card clash” - under a major upgrade of the TfL Go app. Transport for London said the changes to the app would make it easier to check how much was being charged for journeys made with Oyster cards or using Contactless bank cards while they are on the move.
The app’s new functionality will make it easier to apply for a refund for “incomplete journeys”, which is what is registered if different cards or devices are used to touch in and touch out. At present, passengers have to log into the TfL website or go via TfL’s Oyster and Contactless app to check their journey history.
The upgrade will also enable passenger to top-up their Oyster cards and buy season tickets via the app, which is TfL Go – used by a million travellers a month – to buy pay as you go credit and adult season tickets for an Oyster card. The upgrades to TfL Go, which also provides live service updates for TfL services, will be rolled out over the coming weeks.
However, passengers who use a concessionary Oyster card such as the 16+ and 18+ Zip cards, and the Care leavers and Apprentice photocards, will not be able to use the app to view journey history or add credit. TfL says it will look to add adult concessionary cards to TfL Go in the future.
