The flat we booked with Vrbo had a bloodstained bed and a knife in the bath We were promised a full refund but we’ve received nothing – and the host doesn’t reply.
I used Vrbo to book a one-night stay at a flat in Hove where six of us were attending a family memorial service.
Vrbo promised us a full refund, but I’ve received nothing.
It got round to processing your refund “due to the inconvenience” as soon as I showed it your gallery of horrors, but that was exactly two months after you had initially complained.
And it seemed unaware of the impact of spending the night, after a distressing family event, in an unsecured flat, smeared with the body fluids of strangers.
