Three confirms whether mobile customers hit by network going down will get compensation
Three confirms whether mobile customers hit by network going down will get compensation
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THOUSANDS of Three Mobile customers have been urged to contact the network to claim compensation following a huge service outage. Customers of the mobile giant were unable to make calls yesterday. DownDetector, a website that monitors outages, showed more than 10,000 people reported problems from around 1pm.
![[A hand holding a mobile phone in front of a Three Mobile network logo.]](https://www.thesun.co.uk/wp-content/uploads/2025/01/ryw22e-man-using-mobile-phone-731927577.jpg?strip=all&w=960)
The network, which has over 10million UK customers, is also investigating reports that 999 calls were unable to connect as Storm Eowyn hit the UK. Customers who have been impacted by the outage need to contact Three Mobile directly to claim compensation, either by calling or using their online live chat service.
When the network went down in 2019, customers were offered £20 in compensation. Today, the network has said that services have “almost” returned to normal. It is investigating another problem with calls connected via WiFI, which it is investigating urgently.
It is also facing additional impact to its services due to the weather. A Three Spokesperson said: “We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
“ A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. “We continue to investigate the small number of reports that we received about 999 call failures. "We apologise sincerely for the inconvenience caused by the issues on our voice network yesterday.”.
