UK family awarded thousands over stale croissants and ‘mouldy’ hotel in France

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UK family awarded thousands over stale croissants and ‘mouldy’ hotel in France
Author: Emily Dugan
Published: Jan, 23 2025 14:08

Family complained food was ‘uneatable’ and room was dirty and smelly at four-star Club Med hotel in Provence. A British family who claimed they “went home miserable” from a luxury French hotel after they were given stale croissants and a smelly room have won thousands of pounds in damages.

Damen Bennion, 52, told his children “Daddy would get things sorted” when they arrived at their holiday in Provence and found the four-star hotel did not meet their expectations. Bennion, a lawyer, and his wife, Jane, 49, an accountant, paid £6,670 for a week’s all-inclusive holiday with their two sons at a Club Med hotel in July 2023. They claimed the food was “uneatable” and that their room was mouldy and dirty.

The couple said they had been looking forward to a “gourmet” experience in a four-star setting at Club Med Opio. But after an “awful” dinner on the first night and “stale breakfast pastries” the following morning, they kept their family away from the resort during the day and ate their evening meals out, returning only to sleep.

“We told our children on the first night that Daddy would get things sorted, but it wasn’t sorted,” Bennion told Central London county court. “At the end of the week, we as a family went home miserable.”. Commenting on the quality of breakfast, Jane Bennion said: “It’s not hard to get pastries right in France, but they got them wrong.”.

The couple said their sons had been “excited about all the activities on offer” and that the parents had been planning to “sit around the pool and enjoy ourselves”, but that once they decided the hotel was not clean enough they did not spend time there.

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