Understanding the process of successful digital transformation
Understanding the process of successful digital transformation
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THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS. Headforwards is a Business Reporter client. It might sound counterintuitive for a technology delivery partner to say that digital transformations are not really about technology. But at Headforwards, our experience is that the success or failure of these complex, wide-scale transformation projects is rarely about how well the technology works.
At the core of a digital transformation are business objectives that need to be met. Whether those objectives relate to efficiency and productivity, enhancements in customer service, your ability to compete or diversification into new markets, or a combination of these, a successful transformation ultimately comes down to how well these core objectives are delivered.
Digital transformations have long been haunted by high failure rates. And the reality for most organisations? They fail because they don’t create the right foundations for change, overemphasising the technology itself as opposed to the objectives and people it’s supposed to serve.
Digital transformations are challenging. They touch almost all parts of your organisation, require the development of new skills and behaviours, and are best when they are used to question and review business processes. Organisations assume that digital transformation is purely about implementing technology to fix problems. However, at Headforwards we see technology as a tool, not the solution itself. The underlying business processes need to be carefully analysed to determine if they are flawed or outdated before introducing new technology.
