Wheelchair users ‘trapped’ in train because platform staff ‘not trained to use ramps’ To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video.
Three wheelchair users were left ‘trapped’ on a train with no ramp to get off because platform staff said they were ‘not trained’ to use them.
Under the Passenger Railway Services (Public Ownership) Act 2024, South Western Railway will be the first to come under public ownership in 2025, with c2c and Greater Anglia to follow later next year.
(Photo by Dan Kitwood/Getty Images)] After eventually disembarking, the group claim a member of staff said platform personnel did not come and provide a ramp because they were ‘not trained’ to use them.
They waited 15 minutes for help from train staff after pressing the emergency alarm button and stuck their foot over the door to try prevent the train from leaving.
