Work on track to tackle 'frustrating' delays for passengers at Liverpool Street station
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The first signs of progress to tackle “frustrating” delays for passengers at Britain’s busiest train station have been unveiled. Passengers returning to central London after the Christmas break found it much easier to pass through the ticket barriers at Liverpool Street station.
Over the festive season, Network Rail contractors removed a number of retail units previously located along the gateline separating the concourse from the platforms, in order to create space for more automated ticket barriers. As reported last summer, the plans aim to increase the number of barriers by more than 50 per cent to make it easier for passengers arriving on trains to exit the station – or to catch a train once platform departure information is announced.
With Liverpool Street being reconfirmed as the busiest rail station in the UK, passengers – particularly those using London Overground services – often faced delays of several minutes passing through the ticket barriers due to the extent of overcrowding.
There were also occasions when fare dodgers barged past station staff manning the manual “wide gates”. The work is due to be completed by spring 2025. This will add 21 new ticket gates, increasing their number from 36 to 57. There will be 48 standard width and nine automated wide ticket gates.
