Buzz & Beyond: Ee

Fraudsters’ activity leaves us facing £1,000 costs but telecoms firm will only refund half. In March my daughter’s phone was stolen at a tube station. She went straight to a friend’s flat and called EE to cancel the sim and Apple to block the phone. The next day she bought a new handset and obtained a replacement sim. I pay the bill and since the theft I have been charged for almost £1,000 worth of Google Play costs over the four months from March to June. Neither my daughter nor I have an account.