A customer service expert has revealed her top hacks for beating the pesky call centre queue and being put through to a real person as quickly as possible. Lady Janey - real name Jane Hawkes - has shared handy tips to help Brits get around the seemingly endless waits, automated voices and unhelpful advisors.
![[Lady Janey - real name Jane Hawkes (pictured) - has shared handy tips to help Brits get around the seemingly endless waits, automated voices and unhelpful advisors]](https://i.dailymail.co.uk/1s/2024/12/19/16/93269383-14204953-Lady_Janey_real_name_Jane_Hawkes_pictured_has_shared_handy_tips_-a-16_1734626932745.jpg)
Nearly two thirds of Brits have spent up to 45 minutes listening to hold music or hearing repeated assurances their call is important before eventually hanging up, according to new research from Talkmobile. Meanwhile more than a third of Brits said they have waited at least an hour for help with an inquiry, while over one in ten have waited a staggering 60 minutes or more.
![[Lady Janey stresses it's important to save yourself the hassle where you can and don’t call unless you need to]](https://i.dailymail.co.uk/1s/2024/12/19/16/93269377-14204953-Lady_Janey_stresses_it_s_important_to_save_yourself_the_hassle_w-m-18_1734626955421.jpg)
Lady Janey's top tip is when calling a company about a query - however big or small - the first action a caller must attempt is to ignore all options provided by the operator and simply wait to be transferred when no response is detected. The so-called Queen of Customer Service has teamed up with Talkmobile to empower customers across the UK to confront the firms who fall short.
Lady Janey said: 'Companies that keep you on hold are relying on you giving up, I really believe that. They are relying on you falling at the first hurdle. 'But if you're prepared to wait on the call for 40 minutes it shows it's important – but we don’t have time to do that.
She added: 'Once you get through, there’s nothing worse than being passed from pillar to post and having to repeat the same information again and again.'. More than a third of Brits said they have waited at least an hour on hold for help with an inquiry, while over one in ten have waited a staggering 60 minutes or more (stock image).
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