Three UK investigating reports of customers unable to make 999 calls
Three UK investigating reports of customers unable to make 999 calls
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Three UK is urgently looking into complaints that users are unable to dial 999. The mobile network acknowledged an "ongoing issue" impacting a minor fraction of voice calls on Thursday, while reassuring that data services remain operational. Despite the glitch, emergency services data indicates "normal volumes" of 999 calls are successfully being made through its network.
Over 10,000 outage reports surfaced around 1pm, according to DownDetector. A Three UK spokesperson conveyed: "There is an ongoing issue affecting a small percentage of voice services and we are working hard to fix it. Data services are unaffected. "We are aware of a number of reports that customers have not been able to connect to 999 calls. Data from the emergency services shows that normal volumes of 999 calls being placed via our network are being connected.
"We are taking these reports very seriously and are investigating this urgently, and we apologise if anyone has been unable to successfully contact emergency services. "While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline. Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly.".
