Thousands of people affected, with users of TSB and Bank of Scotland services also reporting glitches. Thousands of UK customers are suffering online banking problems on Friday, with reports of issues accessing internet and app services. Nationwide, Lloyds and Halifax confirmed problems with their online banking systems, and said they were working to fix them.
Users also reported issues with the TSB and Bank of Scotland banking apps. Halifax and Bank of Scotland are part of the Lloyds Banking Group. Nationwide said in a message on its website that “some incoming and outgoing payments are delayed at the moment” but “everything else is working normally”.
It said direct debits and standing orders were working as normal but that payments were in a queue and would arrive soon, adding that customers did not need to do anything. First Direct confirmed on its website that its mobile and online banking were “experiencing issues with payments”. It said this had since been resolved and services were operating as normal.
There has also been a rise in problems reported by Lloyds customers, and at its Halifax operation, according to the Downdetector website. Analysts said the app is functioning and Lloyds customers are able to access it, but some are experiencing problems that may delay their logging in.
A Lloyds Banking Group spokesperson said: “We know some of our customers are having issues logging on to internet banking and our app. We’re sorry for this, and we’re working to have everything back to normal.”. These problems come on what is payday for many people in the UK. One user expressed concern on social media that they might be charged for a late credit card fee if the issue was not resolved on Friday. On X, they wrote: “Lloyds bank being down on payday and the day my payment is due for my credit card is not a fun combo.”.
The influential Treasury committee has heaped pressure on banks, having written to the chief executives of UK banks including Lloyds, NatWest, Santander, Nationwide, Barclays, and HSBC over IT failures earlier this month. MPs have demanded details on the reason for the outages, how they affected customers, how the board responded and how they planned to prevent future problems. Executives had sent their responses as of Wednesday, with the committee having been expected to publish them next week.
However, the Guardian understands that the Treasury committee is currently assessing its options given Friday’s widespread banking problems. Sign up to Business Today. Get set for the working day – we'll point you to all the business news and analysis you need every morning.
after newsletter promotion. Earlier this month an IT glitch left some Barclays customers locked out of their accounts throughout the night and almost 24 hours after the initial outage. TSB said: “We’re aware of industry-wide issues this morning, and that some of our customers are unable to log into our mobile app, and internet banking. We apologise for this and are working hard to resolve it.”.
A Nationwide spokesperson said: “We’ve identified an issue that was causing a delay to some incoming and outgoing payments. We’re now processing the queued payments, although we ask customers to bear with us as we complete their transactions. There is no need for people to resend payments. We apologise for any inconvenience caused.
