Deadline looms for 1.4million train passengers to claim £25m compensation
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Over a million train passengers could be due a share of a £25million compensation pot and are being urged to check if they're eligible now. If you've previously held a Transport for London (TfL) travelcard and travelled on a South West train, you might be owed some cash. But time is ticking, with the deadline to submit a claim for compensation set for January 10, 2025 - just one month away. The compensation is linked to a legal battle against Stagecoach South West Trains, which ran the South Western rail franchise from February 1996 to August 2017, initiated by consumer rights advocate Justin Gutmann.
He argued that SSWT overcharged rail passengers by not adequately informing them about boundary fares, which allow travellers to journey beyond the zones covered by their travelcard without double paying. Gutmann claimed these cheaper fares are "not easily available online" and "rarely offered at a ticket office", estimating around 1.4million customers could be due compensation.
Despite settling the case for £25million, South West Trains denied any liability. To qualify for compensation, you must have had a valid TfL travelcard between October 1, 2015 and August 20, 2017, and purchased one or more South West Trains tickets for travel from a station within the zones covered by your TfL Travelcard.
