Martin Lewis’ MSE issues ‘be quick’ warning to claim share of £25million compensation today
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Martin Lewis’ MoneySavingExpert.com website has urged South West train passengers to check if they’re due compensation - but they need to “be quick” as the deadline is today. You could be owed money if you took a South West train out of London between October 1, 2015 and August 20, 2017, and you had a Transport for London (TfL) Travelcard. The compensation relates to legal action that was taken against Stagecoach South West Trains, the company which operated the South Western rail franchise until August 2017.
Consumer rights campaigner Justin Gutmann argued that an estimated 1.4million passengers who held TfL Travelcards had effectively been charged twice for parts of their journeys, as they were not made aware of boundary fares. Boundary fares allow rail passengers to travel beyond the zones covered by their travelcard to their final destination without paying twice for the part of their journey already covered by their travelcard.
The case was settled out of court, with South West Trains agreeing to pay up to £25million in compensation without any admission of liability. MSE explained: “Boundary fares would've saved passengers between £3.85 and £5.11 for each journey, according to estimates from legal documents relating to the case. The same documents show that each affected passenger lost a total of £27.90 on average.”.
MSE says you could be owed money if you bought one or more South West Trains tickets for travel from a station within the zones covered by your TfL Travelcard, to a station outside those zones - although only journeys outbound from London are covered by this case.
