Before claiming back any money, think about whether you’re likely to have higher energy bills in the months ahead, and if it will be difficult to pay your bills without keeping the credit on your account.
Suppliers argue it is important for those on monthly direct debit to build a certain amount of credit to smooth out what would otherwise be spikes in payments, especially over the summer.
Energy suppliers are sitting on £4.6billion of your cash - here's when to demand it back Energy suppliers are sitting on at least £4.6billion of customers’ cash.
Figures from industry regulator Ofgem show that, between July and October, the average customer on a fixed rate tariff had £267 worth of credit in their account.
Ofgem’s data showed that, between October 2023 to September last year, the average amount in credit built up was £3.53billion.
