Morrisons glitch leaves shoppers without discounts and Christmas orders delayed
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Morrisons has apologised after a system glitch has seen loyalty prices not registering for some shoppers and Christmas deliveries delayed, on one of the busiest shopping days for supermarkets this year. Customers have complained that their More Card discounts have not applied at the tills or they have been told food deliveries will be late.
The Morrisons website has also experienced issues on Monday with outages and some pages being slow to load. A spokeswoman for the supermarket said: “This morning we are experiencing some system issues which are principally impacting some More Card discounts and Click and Collect orders.
“For More Card customers who have Morrisons Fivers to redeem, these will be done manually in store by colleagues. “And if More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop.”. Customers took to social media platform X, formerly Twitter, to complain that loyalty prices did not apply at the tills, leaving them without the discounts they were expecting, or that they could not redeem their £5 vouchers.
One user said that their shop cost them “£50 more than it should have been” because their More Card did not work and in-store staff did not inform them of the issues before paying. Others said they found out at the till that the savings were not applied, but instead would be added to their loyalty card as points.
