Mum wrongly turned away from easyJet family holiday flight over EU passport rules Exclusive: Britain’s biggest budget airline wrongly turned away Ellie Boltman – then blamed her for having the wrong documents.
Ms Boltman’s passport was valid for travel to the European Union until late February 2025 – yet she was denied boarding by a member of easyJet check-in staff.
EasyJet insisted Ms Boltman was in the wrong, even though customer-service staff were in possession of a copy of her passport showing she was perfectly entitled to travel.
“We have clear processes in place around documentation validity and so we are looking into this with our ground handling partner at Luton airport to understand why this wasn’t followed correctly on this occasion and why Ms Boltman was provided with incorrect information when she raised it with us, as this is not our policy.
Ellie Boltman, her husband Alex Stone and their two children were looking forward to a pre-Christmas holiday in the Canary Islands, flying with easyJet to Tenerife.
