The holiday let owners addressed the situation by acknowledging unforeseen problems: "Unfortunately, there was rubbish and seagulls had got to the bin before he arrived, so obviously no one had been there on the day Mr Yexley arrived.
Colin and Jackie, who reside in a mobile home in Ripple near Deal, face an annual predicament due to caravan park regulations requiring them to leave for a couple of weeks every year.
Colin praised the response: "The chap they sent round has done everything - a new washing machine, a brand new fridge freezer and a vacuum.
Guests were left in floods of tears after arriving at a supposedly idyllic holiday home, only to be greeted by nappies, sanitary towels and broken glass littering the garden.
Yet Colin recounted their dismal experience with dismay: "When you book something, you expect it to be to at least a good standard, but this was diabolical - it basically wasn’t fit for purpose.
