Saw M&S received a customer score of 79% making it the UK’s highest-rated in-store supermarket for a fourth year in a row, and it was the only one to earn five stars for its own-brand and fresh food products.
It garnered four stars for store appearance, product range, and stock availability but missed out on top marks due to accessibility issues with the Clubcard scheme, as under 18s are not able to access the lower prices, meaning they miss out on big savings.
retail editor, said: ‘Our supermarket survey shows that a good shopping experience and quality products really matter to consumers – and M&S beating its rivals to the top spot shows some shoppers are prepared to pay a bit more for that.
For the fourth year in a row, Marks & Spencer has won the accolade, with customers praising its quality of products and saying it’s a ‘real treat’ to shop in its stores.
M&S has been a high street fixture for 141 years and the company has recently been working to encourage more people to do their weekly shop in the Food Hall, expanding their range, revamping their stores and freezing or lowering the price of basket staples.
