In a blog published on Thursday, Virgin Media O2 chief executive Lutz Schuler said 92% of complaints to the firm over the past three months were resolved within 24 hours, and by the end of last year it had reduced the number of Ofcom complaints by 48% compared with the average monthly run rate in 2023.
Mr Schuler wrote: “Complaints data published by the regulator Ofcom over recent months and years, and indeed our own data, has shown that some customers don’t always get the fast and efficient support they expect.
There was a slight decrease in the number of complaints made between July and September last year compared to the previous quarter, although TalkTalk’s broadband complaints increased, the regulator said.
Sky chief operating officer Devesh Raj said: “Sky has received the fewest complaints in total to Ofcom across all categories out of all providers.
But the rankings for landline complaints show EE, NOW Broadband and TalkTalk attracted the most complaints from customers, with TalkTalk again seeing theirs increase on the previous quarter.
