Capital One 'technical outage' leaves customers reporting issues with deposits for over 24 hours
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Capital One customers have been struggling to make deposits since the banking service crashed Wednesday. The bank revealed Friday that 'technical issues experienced by a third-party vendor' are to blame for the nationwide outage. 'Specifically, this has delayed processing of some transactions including direct deposits and Early Pay credit for direct deposits, as well as electronic payments and transfers (ACH),' Capital One shared in a statement.
The vendor behind the outage is FIS Global, a provider of financial tech services to several major banks. Capital One's social media page states it is 'actively working with the vendor to resolve the issue and restore services, and apologize for the inconvenience.'.
The bank serves more than 100 million customers in the US, Canada and the UK. While customers report not seeing deposits reflected in their accounts, Capital One has assured them that their 'funds are safe.'. However, customers said they have not been able to pay electric bills, rent or buy groceries because their accounts have been empty.
Scott Krugman, a spokesperson for FIS Global, told DailyMail.com: 'FIS has restored access to the applications impacted by the power outage. We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline and expect most, if not all, of that work to be completed today.'.
