Delivery chaos as Lush shoppers left waiting weeks for deliveries
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SHOPPERS have been left fuming after waiting up to two weeks for orders from Lush amid delivery delays. Customers are still awaiting their parcels after placing orders during the retailer's popular post-Christmas sale. The cosmetics giant is famed for its annual Boxing Day sale and customers were quick to bag 50% of its bestsellers.
![[This is not the first time Lush has come under fire for its handling of its annual Boxing Day sale]](https://www.thesun.co.uk/wp-content/uploads/2025/01/NINTCHDBPICT000856689245.jpg?strip=all&w=960)
But furious shoppers have been left empty handed with thousands understood to be affected by the issue. Angry shoppers have resorted to complaining to the retailer on social media. One customer said on Facebook: "I've placed an order twice on Boxing Day and once on December 30 but nothing has arrived yet and their customer service has been pretty useless.".
Another said: "Mine was ordered on Boxing Day and I've still got nothing.". A third said: "I ordered on Boxing Day and no order number has since been given but money has been taken and I've got no response to my emails.". Another angry shopper said on X (formerly Twitter): "Can you please ship my package.
"It has been like 10 days since i ordered! I can't do this anymore!". Lush confirmed to The Sun that it's battling a backlog of orders due to a surge in demand and delivery delays due to bad weather. A spokesperson said: "In the same way as all Lush products are handmade, all Lush orders are also hand picked, packed, and dispatched by people.
"An incredibly busy festive and sale period, coupled with distribution networks already in disarray due to adverse weather conditions before and after Christmas, has left our dedicated teams with a backlog but they are working around the clock to fulfil all the orders as quickly as humanly possible.
