'Some shops are ignoring laws that give you your rights - how you fight back'
Share:
The big day is finally upon us! If you’ve been shopping recently then chances are you’ll have had a gift that has gone missing, or you’ve discovered that something you ordered is a bit rubbish when it turns up. And when Boxing Day hits, you might need to return some goods that aren’t quite right – or the ungrateful recipient wasn’t a fan! We have some surprisingly strong rights when it comes to shopping, deliveries and returns. Yet when I speak to readers, I’m constantly told how shops are completely misrepresenting these rules, failing to follow the law and are making it difficult to contact them.
That’s why I’ve compiled a list of all of the incorrect excuses I’ve heard from retailers about why people aren’t allowed refunds – and pointed out why they are wrong. Feel free to send this Mirror article to them if they aren’t listening!.
Despite laws being long and complicated, the Consumer Rights Act and Consumer Contract Regulations are deliciously simple when it comes to your retailer rights. Here are the key things to remember. 14 days. If you buy most goods or services online, then you usually have a 14 day ‘right to cancel’ period if you change your mind. There are exceptions though, like perishables, made to order items, gig or event tickets and travel and holidays.
30 days. You are entitled to a full refund if the goods or services you have purchased online or in store are damaged or poor quality, not as advertised or not fit for purpose. Six months. Even after the first 30 days, you have six months from the date of purchase to return items for the same reasons above. You must give the retailer one chance at repairing or replacing the item, then you are entitled to a full refund.
