Shoppers say Christmas is ‘ruined’ due to present delivery delays and see the list of shops affected
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FURIOUS shoppers are facing a Christmas nightmare as major delivery firms struggle to cope with the festive rush. The mountains of parcels undelivered have sparked a wave of online fury. Desperate customers have taken to social media to vent their anger, with many claiming their Christmas has been "ruined" by missing presents and "incompetent" services.
![[We reveal which delivery firms are struggling to deliver the goods]](https://www.thesun.co.uk/wp-content/uploads/2024/12/RR-20-12-mails_COMP.jpg?strip=all&w=960)
Some firms are scrambling to apologise, but for many, sorry isn't good enough. Lisa Webb, consumer law expert at Which?, said: "The festive season is the busiest time of year for deliveries and many of us will understandably be worried about whether important Christmas purchases and parcels will arrive on time.
"Companies need to ensure they are properly prepared for the Christmas period and are managing their customers' expectations around delivery times. ". We reveal which delivery firms are struggling to deliver the goods. Plus, we've explained what you can do if your Christmas gifts are stuck in transit hell.
Evri appears to be bearing the brunt of the backlash, with countless customers reporting missing items, cancelled deliveries, and a distinct lack of customer service. Social media is awash with complaints about Evri's failure to meet delivery deadlines, leaving many fearing their Christmas gifts will not arrive in time.
One customer said on X (formerly Twitter): "You have stolen £70 because I don't have my item and as usual Evri doesn't care. "There's no way I will get this by Xmas.". Another said: "What is happening to my package? It was supposed to be here on December 16.
