Royal Mail managers 'tell posties to fake deliveries to keep Christmas bonuses'
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Postal workers are reportedly being told to fake deliveries so that their managers will still get their Christmas bonus. A number of Royal Mail staff members have claimed they were told by customer operations managers to scan items as “inaccessible” even when they never attempted the delivery. And Justin Madders, the minister for postal services, said he is “disturbed” by the allegations and he has called for an investigation.
He told The Mirror: “I am disturbed by these reports and we urge the business to investigate and address these issues. We also hope OFCOM, the regulatory body, will be looking into this matter.". The Royal Mail managers are being accused of faking the deliveries so that they still receive their mid-year bonuses, which are believed to be based on the number of letters and parcels that leave depots.
And the immediate impact on customers over the festive period is that they may not receive gifts or other deliveries in time for Christmas and instead get a message saying it was attempted even if it was not. Of the workers making the claims against managers, one reportedly said he had seen one boss tell staff “three or four times” to scan items as “inaccessible” when it was not the case.
They told the Telegraph: “I can’t honestly say I’d know what would happen if I refused to do it, as I never have. Obviously, it probably is unethical to do something like that, as it is dishonest – and the customer is expecting their parcel. I don’t feel comfortable doing it. There is a culture of greed from the managers, and they just care about their bonuses.”.
