Smart meter error left me £12,500 in debt – I got rejected for a job and my credit score was ruined
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Q) I AM struggling to get a refund from OVO following an error with my energy meter. My meter recorded a whole year’s worth of usage over a six-week period and I was billed £12,500, which was later reduced to £4,500. This is so much more than my usual energy usage and I have a screenshot from an internal system showing my meter was faulty, but OVO is refusing to admit there was a fault.
![[The customer’s faulty energy meter recorded a year of usage in 6 weeks]](https://www.thesun.co.uk/wp-content/uploads/2024/12/TAM6REjpg-JS552936001.jpg?strip=all&w=960)
I’ve had this debt hanging over me for years and it’s ruining my life. Can you help get this fixed?. Shaun Waterman, West London. A) YOU first contacted OVO in 2020 after you noticed your meter readings looked excessive. But when you were erroneously billed £12,500, you knew something was seriously wrong.
You pleaded with OVO to fix the error and eventually it reduced the debt to £4,500, but this was still more than you would usually pay in a whole year billed for a six-week period. OVO refused to admit there was an error with the reading, but you have a screenshot of an internal system showing there was a fault with your meter.
Your faulty meter was finally replaced last year and is now working normally, but you still have this historic debt hanging on your account. As a result, you now have negative marks on your credit report and this has had a huge impact on your life. You recently failed a background check for a job because of it.
