Three UK investigating wifi call issue after reports of 999 connection failures Mobile operator Three UK has said its services have “almost returned to normal” following an issue with users making calls on Thursday, adding it is continuing to investigate reports some people were unable to make 999 calls.
In a statement, the company said it had seen a “normal volume of 999 calls” be connected on Thursday, and its internal monitoring said the service is “working fully” on Friday, but it is investigating reports from some users that they had failed to be connected when trying to dial 999.
In a statement on X, Three UK said: “Following an issue affecting voice calls yesterday, services have almost returned to normal overnight.
The company said it is now “urgently investigating” an issue its monitoring team had picked up with calls connected through wifi following the outage.
“Our monitoring has picked up an issue with calls connected via WiFI which we’re investigating urgently.
