His landline has stopped working and he’s been told by his provider EE that he may need to accept a new phone number to get his service back.
He risks missing medical-related calls after EE warned he may have accept a new number to get his service back.
Customers whose lost telecoms service is not restored within two working days are entitled to compensation from their provider under rules by the regulator Ofcom.
The switchover has grave implications for vulnerable customers as digital lines do not work during power outages and may be incompatible with vital telecare buttons.
However, it turns out that your friend was indeed transferred without his knowledge after he visited an EE shop for help with his mobile phone.
