Popular mattress brand swamped with delays as shoppers complain about missing £500 orders
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POPULAR mattress brand Emma Sleep is facing fury from customers over missing orders and delivery delays. The online firm has been swamped with complaints after £500 mattresses failed to arrive and customer service lines have been flooded with calls. Emma is known for its top-of-the-range mattresses and claims to be Europe's "most-awarded sleep brand".
![[A store with a sign that says emma on it]](https://www.thesun.co.uk/wp-content/uploads/2024/08/emma-mattress-black-friday-1.png?strip=all&w=960)
A typical mattress will set you back £418 for a double bed while single mattresses cost £289 and king-size mattresses cost £468. But recently, the company's operations appear to have descended into chaos. Over the past few months, the retailer has been swamped with negative reviews complaining of undelivered mattresses, unpaid refunds and generally poor customer service.
Of its almost 50,000 reviews on TrustPilot, almost a quarter are just one star, with 17 of the last 20 reviews leaving the lowest rating. The worst part, though, is that customers say Emma is near-impossible to reach when their items aren't delivered, meaning they are left hundreds or thousands of pounds out of pocket.
Posting on Trustpilot, one customer said: "Appalling service. Taken my money, absolutely no sign of a mattress that was sold as being in stock. I want to cancel my order, but told I can’t do so until the order has been received- that’s a joke right?".
