A statement from the family said: "When Laura was referred to adult social care in October 2017, as the police raised concerns as to her having little food or money and being without a network of friends or family, all that happened was a letter that was sent and that was a huge opportunity missed to assess Laura's health and to take action.
"Had adult social care visited Laura's home within a few days of the referral in October 2017 then Laura would be alive.".
A statement from a former employee at New Vision Homes, which was the landlord contractor for WBC from 2015 to April 2022, said: "Ms Winham's sister reached out on 31 March 2021 to ask if New Vision Homes had been in contact with her.
Following a police referral in October 2017, the council's adult social care team called and wrote to Laura offering advice about food banks but did not visit the property.
These included Woking Borough Council and its former contractor, New Vision Homes, the Department for Work and Pensions (DWP), and Surrey County Council's adult social care team.
