Steps star Claire Richards, 47, has publicly raged at luxury department store Harvey Nichols for allegedly taking her cash but not delivering her order. The musician said that her Christmas was ruined by the store after only part of her online order showed up, leaving her with missing gifts for her husband Reece Hill and their daughter Daisy, who recently turned 15.
On X formerly known as Twitter, Claire went on a long rant about the store. She began: “Any retail experts on here that can tell me if it’s lawful for @HarveyNichols to accept my order, take my payment, send order in multiple packages with half the items missing, totalling over £350,but when I asked them to send the missing items as they were Xmas gifts……….
“I was told they have proof of delivery and they have checked the cctv of my exact package being assembled and boxed and that the items were put in the box. I asked to see the cctv proof but apparently I’m not allowed as it breaches data protection @HarveyNichols ………?”.
She then tagged Harvey Nichols again, and raged: “It seems when it’s your word against mine there is no consideration for the customer. I’m shocked at the lack of customer service and outright disregard for the consumer. I had already bought one of the items from @JohnLewisRetail…….
“And another but returned it after I saw you had a deal on the item. I have no doubt that @JohnLewisRetail would have dealt with this matter in a much more sympathetic manner and one that had a good result for both parties. As it stands I’m out of pocket my husband and…… my daughter didn’t receive their gifts and you refuse to communicate with me to try and resolve this any further.”.
