'My £10 Too Good To Go Bag from Morrisons was so bad I had to take it back'
'My £10 Too Good To Go Bag from Morrisons was so bad I had to take it back'
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Ever since Too Good To Go launched in 2016, millions of hungry Brits have been keen to snap up a bargain. The app lets us search for local restaurants and takeaways offering unsold food at heavily discounted prices that would otherwise go to waste. The scheme became incredibly popular during the Covid-19 pandemic, with supermarkets also joining in, allowing customers to pick up items nearing their expiry date.
Since then, shoppers have been keen to show off their exploits on social media, with many proudly declaring they've picked up a bag that's incredible value for money. However, it doesn't always go to plan as Nick Ball found out the hard way this week. WARNING – explicit language in TikTok video below, viewer discretion advised. "Not happy with my £10 Too Good To Go bag that was supposed to be £30 worth!" Nick cursed in a caption on TikTok before revealing the contents of his bag in a video, which according to the caption is from Morrisons.
The goods included a cottage pie ready meal, a large bag of frozen cauliflower pieces, croutons, three packs of cheese and a brownie. "They said this was a £30 bag but this is not £30, I'm taking it back to see what they say," Nick fumed as he returned to the shop. Approaching a member of staff, he ranted: "That's not even a tenner's worth - you take a look. I reckon you have given me the wrong bag.".
The employee set the record straight, however, claiming Nick had indeed been given the correct bag. This prompted Nick to question the retail value of the frozen cauliflower, before he was told the croutons were in fact frozen mashed potatoes. Leaving without any compensation, Nick pointed the camera at the member of staff and said: "Well, it's all over TikTok now. That is absolutely f***ing appalling.".
Sympathising with Nick's "fail", one TikTok user responded: "A lot of people fail to understand what Too Good To Go is for. It's meant to prevent food waste. But seems like more businesses using it for profit to sell stock no one wants. This is exactly why businesses must be honest when they list it's initial value (in this case £30) to prevent them from abusing it.". A second agreed: "I stopped using them about 5/6 yrs ago. As the app became popular, store owners were just packing the bags with random items they had hanging about." Whilst a third added: "No way is that £30 you should have scanned it and let them cancel the items.".
Whilst a fourth concurred: "Personally, I think he was absolutely right to raise a complaint. That certainly didn't look like £30 value. What would have been useful, would have been able to see what was in the replacement bag.". Concluding, Nick wrote: "Sometimes you don’t get what you want, but should always be to the value of the bag.". Too Good To Go states on its web site: "As the provider of the Too Good To Go Marketplace we have no insights into the contents of Surprise Bags. We do not own, control, touch, offer or manage any listings of Surprise Bags that Stores make available. We do not manufacture, sell, purchase, store, prepare, produce, process, mark, pack, deliver or handle the Surprise Bags.
"We have no responsibility or liability for the contents of the Surprise Bag (including the quality, ingredients, and allergens), for the information provided by the Stores or for the availability of information regarding the Surprise Bags on the App.". Morrisons has been approached for comment. Serve the food you really want to eat by signing up for our tips and recipes and never be bored by your cooking again.
